AI Design and Build – Full Day Workshop

Overview

Make AI work for you. 

In the morning, we’ll break down what AI actually is, where it fits in a business context, and how to think about it strategically without jargon or technical overwhelm. In the afternoon, you’ll start applying that thinking to your own business, identifying opportunities, testing ideas, and shaping practical next steps.

You’ll leave with clarity, confidence, and a realistic starting point for using AI in a way that supports how your business actually works.

What you’ll learn

How AI is being used in real businesses today

Where AI can genuinely save time, reduce cost, or improve outcomes

How to identify AI opportunities that align with your business goals

How to move from ideas to small, testable AI projects

A framework for evaluating AI opportunities
Practical next steps to move from strategy to implementation

What you’ll take away

AI Opportunity Areas: mapped to your specific business goals

AI Feasibility Assessment: showing your data readiness and capability gaps
Customer Journey AI Map: identifying where AI can enhance key touchpoints
AI Opportunity Matrix: ranking potential projects by impact vs. implementation cost
Draft AI Concept: ready for further development and testing
Evaluation Framework: for assessing future AI opportunities for your business

Meet your trainer

Matt Cowdell

Director

Matt is a highly experienced and respected digital marketer.  Kicking off his professional career with News Corp, Matt performed a range of media and marketing roles, specifically with the Herald Sun, The Weekly Times, and Fox Sports where he was responsible for developing digital content strategies.

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After a 10 year stint at News Corp, Matt joined Open Universities Australia as head of Partnerships and Lead Generation, working with internal and external stakeholders to find future students via a range of digital marketing endeavours.  It was in this role that Matt developed his skills and passion for lead generation which led him to establish the boutique marketing agency,  Arthur St.

Arthur St is an open, transparent, results driven digital marketing agency that works with an impressive range of Australian businesses and brands.  Arthur St specialises in developing strategy, implementing digital campaigns, finding insights from data and training and upskilling businesses and marketing teams.

Chantelle Hall

Head of Experience & AI Strategy

Chantelle leads Arthur St Digital’s AI strategy with over 8 years at the agency. Her evolution from digital marketing to AI strategy happened naturally—driven by her focus on creating positive experiences and moments of delight.

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She looks at the big picture to identify improvements that connect back to bigger goals. Her expertise lies in bringing offline experiences online through understanding the customer journey and implementing strategic optimisations.

Over the past 18 months, Chantelle has moved into AI strategy because she sees artificial intelligence as a huge opportunity to help clients enhance experiences and work more effectively.

With a background in digital marketing and technical skills in UX design and website development, plus Cambridge certification in Data-Driven Customer Experience, Chantelle focuses on iterative AI implementation. Her human-centered approach ensures she designs solutions that deliver quick wins while building toward long-term strategic success.

Frequently asked questions

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Is this just about ChatGPT and content creation?
No. While we’ll cover generative AI, this workshop focuses on identifying AI opportunities across your entire business—from customer service automation to predictive analytics to operational efficiency.
Do I need to understand our technical systems in detail?
Not necessarily, but you should understand your business processes and customer journey. We’ll help you assess technical readiness during the session.
What if we don't have much data or advanced systems?
Perfect. Part of this workshop is understanding what you need to build AI capability and identifying opportunities that work with your current setup.
Will this help me evaluate AI opportunities?
Yes, you’ll leave with a framework for assessing AI opportunities, understanding implementation requirements, and asking the right questions.
Do you offer custom AI discovery workshops for individual businesses?
Yes, we also run tailored AI discovery workshops for individual businesses. Email grow@arthurst.com.au to discuss bringing this process directly to your team.

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